We are taking every precaution to be sure you receive viable plants from us. All of our plants are run under a water gantry to soak the burlap so the burlap does not repel water. Then while still on the pallet to protect the root ball, the plants are dunked in our dip tank to get more water into the ball. This does not turn the ball to mud, but it does allow the irrigation to maintain moisture in the ball and the plant. After the plants are shipped, it’s your turn to water twice a week until the ground freezes.